Combine the PQ with Lean (Six Sigma) Thinking

Lean: The level of lean results is soley dependent on the performance and execution capability of an organization's workforce supply chain - every management level and their team members.

Pinnacle's Performance Capability Quotient (PQ)™ Principle

Pinnacle’s Performance Capability Quotient’s (PQ)™ main focus is on an organization and its team member's performance capability to consistently overachieve its weekly and monthly planned customer and business/financial objectives.

This is the Human Capital that a company tries and fails to statistically measure to ensure it is receiving the highest return (ROI) on their employee investments. Today, the investment only delivers $35 on every $100 invested.

With this being said, the PQ™ creates the blueprint that shifts Pinnacle’s customers and their teams' performance behaviors to the optimal level of weekly and monthly results – consistent overachievement. This new and enhanced performance state is cultivated through a patented statistic-based technology that is built and maintained on a cloud-based software
platform – Performance Quotient (PQ)™.

The Outcome is an ongoing overachievement performance cadence that consistently delivers monthly overachievement.

Segueing to this exceptional performance state also gives every manager the unique opportunity to become the transformational leader they were promoted to be.

However, today's managers are transactional in scope and spend most of their time managing procedures, processes and metrics (Lean solution) versus being transformational leaders.

Transformational Leadership is the acquired skill that converts each team member’s current mindset and performance ability into always being a proactive overachiever.

Consistent high performaning teams mandate the concept of being led not managed which is the foundation for consistent monthly overachievement of all business objectives while providing an award winning customer experience.

Transformational leaders lead top performer team members - together they migrate to a new and invigorating performance level where constant winning against competition becomes the mantra for success and significant market share growth transitions into the unique way of conducting a company’s business vision.

This one of a kind overachiever performance mind-set also gives organizations and its teams the performance capacity to maximize the business and financial value they provide to their customers.

This enhanced performance state also generates significant increases in on-going monthly revenue and profit over current performance levels. A by-product of this new performance state is augmented gross margins, improved day to day productivity and high morale.

Principles of the PQ™

  • Provides perfect business and financial value to every customer they serve
  • Transfers performance accountability from the senior leadership team to every manager and their team members
  • Creates a blueprint that will pivot current team’s results into an overachievement performance capability state within a “High Performance Culture”
  • Produces an employee, team and organization performance capability data base that benchmarks the current Human Capital performance capability against the desired outcome of having 80% “A+B” performers – versus - a company and its organization’s current top 20% “A+B” performers – an increase of 400%+
  • Calibrates the managers and their team member's current performance levels in a way that will significantly improve these performance levels into a new results environment of consistent overachievement of all customer, business/financial objectives
Lean Thinking

Lean's focus is on assets and processes. The core idea is to maximize customer value while minimizing waste. In other words, lean means creating more value for customers with fewer resources. A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste.

To accomplish this, lean thinking changes the focus of management from optimizing separate technologies, assets, and vertical departments to optimizing the flow of products and services through entire value streams that flow horizontally across technologies, assets, and departments to customers

Eliminating waste along entire value streams, instead of at isolated points, creates processes that need less human effort, less space, less capital and less time to make products and services at far less costs and with much fewer defects, compared with traditional business systems. Companies are able to respond to changing customer desires with high variety, quality and with very fast throughput times. Also, information management becomes much simpler and more accurate.

PQ™ and Lean

Together the PQ™ and Lean will create unparalleled customer value. Furthermore, when you combine the PQ™ with Lean you will also be able to deliver the Holy Grail in customer relations and ongoing exceptional customer satisfaction scores.

This combination produces performance that is perfect customer value with no human capital waste which in turn brings about consistent monthly overachievement of top and bottom line results.

In other words, Lean’s focus is on streamlining the work process and reducing head count.

The PQ technology’s focal point is on an overachiever workforce supply chain. Without the PQ initiative the millions of dollars spent on Lean will never optimize its true business benefits and return on investment (ROI).

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Back to Sustained Competitive Advantage

Ahead to Bad At Their Jobs

You will finally have the blueprint to transition all of your managers into transformational leaders.